---
title: Password reset
description: If you forget your password or someone e…
url: "https://manual.amnimo.com/docs/other/password-reset/"
updated: "2024-07-12"
category: SMP / Other
---

# Password reset

If you forget your password or someone else learns it, reset your password and change it to a new one.
The same applies if the following pop-up appears in the lower right corner of the screen when you enter a remembered password.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-01.jpg)

   Click on the Forgot Password? above the Sign In button.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-02.jpg)

  You will be redirected to the reset screen. Please enter your registered e-mail address without error.

If you are unsure of the correct email address, you can verify it by clicking **Return to Sign In**.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-03-889x1024.jpg)

  After correctly entering your registered e-mail address, the \[ Forgot Password \] button will be enabled and clicked.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-04-876x1024.jpg)

  You will receive an email with an "Authentication Code Information" to your registered email address. Copy the authentication code in the body of the email.

Sender's email address: no-reply@amnimo.com
Subject of e-mail : Authentication code information

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-05.jpg)

  Paste the copied authentication code into the text box provided on the next page, followed by the new password.

The password must be a combination of at least 8 characters, including lowercase and uppercase letters and numbers.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-06.jpg)

  After entering the password, the \[ Change Password \] button is enabled and clicked.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-07.jpg)

  Enter the new password and click the Sign In button to access the Service Management Portal.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0301-08-637x1024.jpg)