---
title: No progress in distributing or retrieving configuration files.
description: Distribution or retrieval of the configu…
url: "https://manual.amnimo.com/docs/troubleshooting/no-progress-in-distributing-or-retrieving-configuration-files/"
updated: "2025-01-24"
category: DMS / トラブルシューティング（デバイス管理システム）
---

# No progress in distributing or retrieving configuration files.

Distribution or retrieval of the configuration file does not proceed normally and may stop with a message such as \[ retrieving configuration file... \]. or the like.
In such cases, force the work to be terminated and then execute the acquisition/distribution of the configuration file, etc. again, or force the equipment to be rebooted before executing it.

### Force termination of configuration file acquisition/distribution

  プログレスバーにある、![](https://manual.amnimo.com/wp-content/uploads/2024/05/stop.png) ボタンをクリックします。

![](https://manual.amnimo.com/wp-content/uploads/2024/06/0902-01-1024x333.jpg)

  The acquisition/distribution of the configuration file is canceled.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/0902-02-1024x332.jpg)

  Run Get/Distribute configuration file again.

### Forced Reboot Procedure

  Check the configuration file.

Confirm that the retrieval/distribution of the configuration file does not proceed. (Figure 1) Click
\[ Reboot \]. (Figure 2) Select
\[ Hardware Reboot \] and click \[ Confirm \]. (Figure 3)

![](https://manual.amnimo.com/wp-content/uploads/2024/06/0902-03-1-1024x483.jpg)

  Perform a hardware reboot.

Check the "I agree with the hardware restart behavior" checkbox and click Restart.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/0801-06-scaled.jpg)

  Perform the configuration file retrieval/distribution again.