---
title: Member Management
description: "This section describes the Member Management screen. You can invite new tenant members, change their roles, delete them, etc. ![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-01-1024x337.png) When you open the Members tab for the first time, only the tenant administrator's account information is registered. This information…"
url: "https://manual.amnimo.com/en/docs/basic-operation-en/member-management/"
updated: "2025-10-24"
category: SMP / Basic operation
---

# Member Management

This section describes the Member Management screen.
You can invite new tenant members, change their roles, delete them, etc.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-01-1024x337.png)

When you open the Members tab for the first time, only the tenant administrator's account information is registered.
This information cannot be changed or deleted by the administrator himself.

You can also access member management for the top level tenants from the icon on the far right of the menu bar at the top of the Service Management Portal.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-07.png)

## About the Member Management Screen

The view of the member management screen is as follows.
Detailed operating procedures are described in the sections that follow.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-00-1024x474.png)

## How to invite members

To invite a tenant, follow these steps
Before inviting, check the permissions of the roles and applications used.

- [Service Management Portal Authorization Table](https://manual.amnimo.com/en/docs/service-management-portal-en/summary/list-of-authorities-4/)
- [Device Management System Authorization Table](https://manual.amnimo.com/en/docs/device-management-system-en/summary-en/list-of-authorities/)
- [Table of Authorities for Integrated Video Management System](https://manual.amnimo.com/en/docs/enhanced-video-management-system/summary-en-3/list-of-authorities-2/)
- [Cloud Video Recorder Authorization Table](https://manual.amnimo.com/en/docs/cloud-video-recorder/summary-en-2/list-of-authorities-3/)

  Click "Edit" from the \[...\] to the right of the tenant name you manage.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0205-02-1024x202.jpg)

   \[From the Members tab, click Invite Members to open the Invite window.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-03-1024x312.png)

  Set the following items (1) to (4) for the members you wish to invite.
Enter the members you wish to invite and select their display language and role.

Enter a valid e-mail address.
Select the display language (Japanese or English).
(3) Select and check the role.
Select and check the roles according to the application to be used.

![](https://manual.amnimo.com/wp-content/uploads/2024/05/S0205-04-1-1024x543.webp)

  Finally, click \[Invite\] to send an invitation e-mail to the e-mail address you entered.
Invited members will follow the instructions in the email they receive to register their account.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0205-06.jpg)

## How to change a member's role

You can change the role of an account that is already a member on the Members tab.

  In the example below, for the member on the second line, the check is reselected to change the role.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-08-1024x462.png)

  After checking the authorization table, change the roles (①) and click \[Save\] (②) to confirm the change.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-09-1024x463.png)

    **NOTE**

Tenant administrators are not allowed to make their own role changes.

## multi-factor authentication

### Confirmation of multi-factor authentication

Tenant members with multi-factor authentication enabled will appear as follows

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-16-1-1024x334.png)

| Display next to toggle | Types of multi-factor authentication |
| --- | --- |
| Email Address | Email Authentication |
| Authentication App | Authentication App |

### Set up multi-factor authentication on the member management screen

The Member Management screen allows you to enable/disable multi-factor authentication for tenant members.

 **NOTE**

When multi-factor authentication is enabled, the default email authentication is set.

  Click the "Multi-factor authentication" toggle in the row for the tenant member for whom you wish to enable multi-factor authentication.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-01-1024x463.png)

  The "Multi-factor authentication" toggle is now ON.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-02-1024x464.png)

## Change of tenant's representative manager

If there are other members in the tenant who have "tenant administrator" privileges and have completed account registration, the tenant's representative administrator can be changed.

  For the current Representative Tenant Administrator only, click \[...\] in the Action column to display the "Change Representative Tenant Administrator" option.

The current representative tenant administrator is the account with the email address registered in the "Overview" tab.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-11-1024x335.png)

  Complete by selecting a member and clicking Update.

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0205-11.jpg)

 **NOTE**

When clicking "Change Representative Tenant Administrator," the message **"No tenant administrator available for selection"** may appear. In this case, the current representative tenant administrator may not have completed account registration.

You may complete your account registration or change your current tenant administrator's email address from the "Overview" tab (you cannot use the email address you have already registered for your account).
Once the email address has been changed, you will receive an email informing you that you have been invited to become an administrator. Please follow the instructions in the body of the email to complete your registration

![](https://manual.amnimo.com/wp-content/uploads/2024/06/S0205-12.jpg)

## Resend invitation email

If the member to whom you have invited the tenant has not completed account registration, you can resend the invitation e-mail by clicking on the "Resend invitation e-mail" icon and clicking "Yes" on the confirmation dialog that appears.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-14-2.png)

## Reset Member's Password

The tenant administrator can reset the member's password.
From the password reset email sent by the tenant administrator, the tenant member will reset his/her own password.

 **WARNING**

If you have set up email authentication with multi-factor authentication, you cannot reset your password from the "Forgot your password?" link on the sign-in page.
To reset passwords, the tenant administrator should follow the instructions in this section to reset the passwords of the members in question from the "Member Management" section of the Service Management Portal.

### Tenant Administrator\] Send password reset e-mail

  Click \[...\] in the Action column for the member whose password you wish to reset.

![](https://manual.amnimo.com/wp-content/uploads/2025/09/S0205-17-1024x342.webp)

  ［By clicking "Yes," a password reset e-mail will be sent to the member.

![](https://manual.amnimo.com/wp-content/uploads/2025/09/S0205-18.png)

### Tenant Member\] Reset Password

  Click "Reset Password" in the password reset e-mail you received.

![](https://manual.amnimo.com/wp-content/uploads/2025/09/S0205-19-770x1024.png)

  On the password reset screen that appears, enter the new password and click "Change Password" to complete the password resetting process.

![](https://manual.amnimo.com/wp-content/uploads/2025/09/S0205-20.png)

## Delete a member

You can delete a member whose "Delete Member" is active by clicking on "..." in the Action column.
Click and then click Yes in the confirmation dialog to execute the deletion.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0205-15-1024x354.png)

Please confirm that the email address information of the target member disappears from the screen after the deletion is successfully completed.