---
title: "Setting up multi-factor authentication"
description: "For tenant members, you can configure whether multi-factor authentication is used for sign-in. Multi-factor authentication protects accounts from unauthorized access and enhances security. The multi-factor authentication methods that can be configured here are as follows | Email Authentication | The…"
url: "https://manual.amnimo.com/en/docs/basic-operation-en/setting-up-multi-factor-authentication/"
updated: "2025-07-24"
category: SMP / Basic operation
---

# Setting up multi-factor authentication

For tenant members, you can configure whether multi-factor authentication is used for sign-in.
Multi-factor authentication protects accounts from unauthorized access and enhances security.

The multi-factor authentication methods that can be configured here are as follows

| Email Authentication | The tenant member's e-mail address (the one you set up when you invited them to the Service Management Portal) will be used to verify their identity with a one-time code received via e-mail. |
| --- | --- |
| Authentication App | The identity is verified with a time-based one-time code obtained from the authentication application. |

## Setting up multi-factor authentication on the My Account screen

The My Account screen allows tenant members to enable/disable their own multi-factor authentication and how to do so.

  From the icon on the far right of the menu bar at the top of the Service Management Portal, click My Account.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-03.png)

  Click on the "Multi-factor authentication" toggle.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-04-1024x503.png)

  Multi-factor authentication is turned on.

In the default value, e-mail authentication is selected.
If you choose to use an authentication application, please perform step 4 or later.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-05-1024x501.png)

 **WARNING**

If you set up email authentication with multi-factor authentication, you cannot reset your password if you forget your sign-in password.
If you want to reset your password, disable multi-factor authentication once, perform a password reset, and then re-enable multi-factor authentication.

   Click "Authentication App" to turn on multi-factor authentication using the authentication app.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-06-1024x775.png)

  Scan the QR code to download the authentication app (①) and click "I already have the authentication app" (②).

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-07-1024x547.png)

  Follow the steps indicated on the screen (①) and click "Next" (②).

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-08-1024x464.png)

  Authentication application setup is complete.

After setting up the authentication application, if you wish to set up the authentication application on another device, click "New Setting" and perform step 5 or later again.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-09-1024x462.png)

## Sign-in with multi-factor authentication

### Sign in via email authentication

  On the sign-in screen, enter your e-mail address and password, then click "Sign In" to display the multifactor authentication dialog box. Check the authentication code (6 digits) in the email with the subject line "Authentication Code".

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-10.png)

  Enter the authentication code in half-width characters (①) and click \[Confirm\] (②) to complete sign-in.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-11.png)

### Sign-in with Authentication App

  On the sign-in screen, enter your e-mail address and password, then click "Sign In" to display the multifactor authentication dialog box. Confirm the authentication code (6-digit number) displayed on the authentication application.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-12.png)

  Enter the authentication code in half-width characters (①) and click \[Confirm\] (②) to complete sign-in.

![](https://manual.amnimo.com/wp-content/uploads/2025/07/S0206-13.png)