---
title: Troubleshooting
description: "| **failure phenomenon** | **Possible Causes.** | **How to deal with it** | | --- | --- | --- | | **Unable to start** | dead battery | Connect the charger to charge the battery and reboot. | | System…"
url: "https://manual.amnimo.com/en/docs/troubleshooting-en/troubleshooting/"
updated: "2025-07-16"
category: Troubleshooting
---

# Troubleshooting

| **failure phenomenon** | **Possible Causes.** | **How to deal with it** |
| --- | --- | --- |
| **Unable to start** | dead battery | Connect the charger to charge the battery and reboot. |
| System malfunction | Contact support to resolve the issue. |  |
| **Screen operation is not responsive.** | mishandling | Operate with your finger (capacitive screens do not recognize non-conductive touch). |
| Hands or screen are wet. | Wipe off any moisture or sweat from your hands and screen, and operate the product in a dry condition. |  |
| **White screen/black screen at startup** | Display Abnormality | Reboot the device to check. If the problem persists, contact support. |
| **Display time is not accurate** | Not calibrated prior to use | Perform time calibration with the Background Management Tool. |
| Had not been used for a long time | Perform time calibration with the Background Management Tool. |  |
| **Unable to communicate.** | Network instability | Make sure that the wireless LAN is connected effectively. |
| Make sure the 4G network is active, the SIM card is inserted, and that there is sufficient traffic. |  |  |
| **The image is blurred.** | Lens is dirty. | Keep the lens clean at all times. |
| **Transmission interrupted during transmission of recorded data** | Network instability | Send the recording data again to send the remaining recording data. |