This section describes the Member Management screen.
You can invite new tenant members, change their roles, delete them, etc.
When you open the Members tab for the first time, only the tenant administrator’s account information is registered.
This information cannot be changed or deleted by the administrator himself.
You can also access member management for the top level tenants from the icon on the far right of the menu bar at the top of the Service Management Portal.
About the Member Management Screen #
The view of the member management screen is as follows.
Detailed operating procedures are described in the sections that follow.
How to invite members #
To invite a tenant, follow these steps
Before inviting, check the permissions of the roles and applications used.
- Service Management Portal Authorization Table
- Device Management System Authorization Table
- Table of Authorities for Integrated Video Management System
- Cloud Video Recorder Authorization Table
Invited members will follow the instructions in the email they receive to register their account.
How to change a member’s role #
You can change the role of an account that is already a member on the Members tab.
Tenant administrators are not allowed to make their own role changes.
multi-factor authentication #
Confirmation of multi-factor authentication #
Tenant members with multi-factor authentication enabled will appear as follows
| Display next to toggle | Types of multi-factor authentication |
|---|---|
| Email Address | Email Authentication |
| Authentication App | Authentication App |
Set up multi-factor authentication on the member management screen #
The Member Management screen allows you to enable/disable multi-factor authentication for tenant members.
When multi-factor authentication is enabled, the default email authentication is set.
If you set up email authentication with multi-factor authentication, you cannot reset your password if you forget your sign-in password.
If you want to reset your password, disable multi-factor authentication once, perform a password reset, and then re-enable multi-factor authentication.
Change of tenant’s representative manager #
If there are other members in the tenant who have the authority of “tenant administrator” and the account registration has been completed, the tenant’s representative administrator can be changed.
The current representative tenant administrator is the account with the email address registered in the “Overview” tab.
When clicking “Change Representative Tenant Administrator,” the message “No tenant administrator available for selection” may appear. In this case, the current representative tenant administrator may not have completed account registration.
You can complete your account registration or change the current tenant administrator’s email address from the “Overview” tab (you cannot use the email address you have already registered for your account).
Once the email address has been changed, you will receive an email informing you that you have been invited to become an administrator. Please follow the instructions in the body of the email to complete your registration.
Resend invitation email #
If the member to whom you have invited the tenant has not completed account registration, you can resend the invitation e-mail by clicking on the “Resend invitation e-mail” icon and clicking “Yes” on the confirmation dialog that appears.
Delete a member #
In the Action column […], “Delete Member” allows you to delete the active member.
Click and then click Yes in the confirmation dialog to execute the deletion.
Please confirm that the email address information of the target member disappears from the screen after the deletion is successfully completed.
