Device repeatedly reboots

If the mobile communication settings are not properly configured, the device may repeatedly reboot due to the fail-safe feature. Please check the following points

Disable fail-safe #

Please check the following ❶-❺ in this order.

Click [Advanced Settings/Controls] – [Mobile Communication Settings] on the side menu.
Select the target mobile line name and click […]-[Edit].
[Uncheck “Fail-safe” and click “Settings.
Select the target session name in the session list on the same page and click […]-[Edit].
Set the correct content and click “Configure”.

Check the status of communication #

Click on [Operational Information] – [Mobile Communications] in the side menu and verify that the “Mobile Module Status” is “connected”. Click on the “Mobile Module Status” button.

Once communication is confirmed, return the failsafe to active if necessary.

Scroll to Top